Company
1. Why the Company has such a name?
2. Where are the Hangzhou Neuro-Hemin Biotech Co., Ltd located
3. How many languages do your customer service personnel speak?
4. When was Hangzhou Neuro-Hemin Biotech Co., Ltd founded?

www.flu.org.cn
1. Why the website was founded?
2. Who designed and maintained the operation of the website?
3. Why www.flu.org.cn different from other websites?
4. How www.flu.org.cn funded?
5. What are the other domains of the website?

Membership Services
1. Do I need to be a member to use your services?
2. What kind of membership should I apply?
3. How to pay the membership fee?
4. How do I get a receipt?
5. How can I extend or renew my membership
6. How to use the member email service?

Other Services
1. What's the information service about?
2. What's 'web media monitor'?
3. How can I get translation service?
4. What's 'software/website design' about?

Company

1.Why the Company has such a name?
The Company's name comes from two glycoprotein of Influenza A virus: Neuraminidase and Haemagglutinin, which indicate that the company is mainly focused on influenza research.
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2.Where are the Hangzhou Neuro-Hemin Biotech Co., Ltd located
We located in Hangzhou, Zhejiang Province, east China
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3.How many languages do your customer service personnel speak?
We offered service in Chinese and English.
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4.When was Hangzhou Neuro-Hemin Biotech Co., Ltd founded?
The Hangzhou Neuro-Hemin Biotech Co., Ltd was founded in 2003.
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www.flu.org.cn

1.Why the website was founded?
For too many reasons. Above all, we feel it's urgent to practice a timely and cost-effective way to utilize various information resources thus to enhance the ability of local professionals and the communication between local and global researchers.
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2.Who designed and maintained the operation of the website?
Hangzhou Neuro-Hemin Biotech Co., Ltd solely designed the whole website and software. The daily operation of the website is maintained by the Information department of Hangzhou Neuro-Hemin Biotech Co., Ltd.
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3.Why www.flu.org.cn different from other websites?
This is the first Chinese website to apply up-to-date information technology into influenza research. www.flu.org.cn serves as an intercommunication platform for the professionals in virology, public health and other related fields. The powerful software system enables us to provide real-time 'influenza' information intelligence service in Chinese and English; the PROMED-like electronic reporting system serves as a good practice of a cost-effective electronic surveillance method of influenza in China; www.flu.org.cn was designed with the ability to serve as an emergency communication center for local and global professionals during a flu pandemic. The English-based backstage manage system and easy to use interface allow the webmaster to 'promote' voluntary professionals to manage the operation of the website during emergency; the forum and mail list can also help the rapid discussion and feedback on any hot topics. This website will not only serve as an information centre, or a tool, or a discussion forum. It will provide the local/global professionals a more efficient and low-cost way to work, communicate and learn. And professionals from all over the country will then have equal opportunity to access into the resources, which is very difficult in the past.
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4.How www.flu.org.cn funded?
The initial funding came from Hangzhou Neuro-Hemin Biotech Co., Ltd and a small amount grant from Hangzhou government and Hangzhou Hi-Tech Zone.
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5.What are the other domains of the website?
To avoid confusion, Hangzhou Neuro-Hemin Biotech Co., Ltd also registered several other domains with similar meaning. You can also visit the website, by inputting www.flu.org.cn www.flu.com.cn in the address line in your internet explorer.
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Membership Services

1. Do I need to be a member to use your services?
Yes, becoming a member of www.flu.org.cn gives you the ability to utilize all aspects and benefits of a www.flu.org.cn membership.
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2. What kind of membership should I apply?
The www.flu.org.cn provides memberships for institutions and individuals. While institution members will have full access to the information on the website with an account able to login to the website with 5 simultaneously connections, the individual members are only permit to view their prefer section (choose from research, public health, industry) with 1 simultaneously connection with their account.
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3. How to pay the membership fee?
Please see the payment terms for details.
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4. How do I get a receipt?
If you or your institution requires written confirmation of payment, email the www.flu.org.cn Customer Service at customerservice@flu.org.cn
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5. How can I extend or renew my membership
To extend or renew a www.flu.org.cn membership, contact the Customer Service by emailing customerservice@flu.org.cn or by calling +86 571.8825.4427 Monday-Friday, 8:30 a.m. - 4:30 p.m. Beijing Time.
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6. How to use the member email service?
When making your membership registration, the system will ask you to choose your prefer email news alert, which including timely news cover the topics such as virus research, public health intervention, influenza surveillance and industry news.
As a practice for PROMED-like electronic reporting system, you can submit information by writing to report@flu.org.cn. The professional moderators will evaluate your submitted information with interim criteria and if appropriate, the moderators will post your information on the email send to every subscriber.
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Other Services

1. What's the information service about?
The information service include 'web media monitor', 'journals service', 'surveillance data analysis', 'software/website design' etc., al. With the help of powerful information technology and out expertise, professionals will be able to reach timely and systematically information for further research.
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2. What's 'web media monitor'?
Using search engine and web-robot technology, the 'web media monitor' service can snatch update news on specific topic (such as 'influenza vaccine', 'antiviral', 'pandemic plans') from most electronic information sources (not only news sites but also professional websites like EISS and FLUNet). The information collected will be input into a data base, and professionals with great experience will evaluate the news with criteria. Final result will be sent to clients by email in HTML format.
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3. How can I get translation service?
You can contact customservice@flu.org.cn for a price query. We provide professional Chinese-English and English-Chinese translation service. Previous work can be seen at translation work. The member of www.flu.org.cn will get 10% off discount for this service.
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4. What's 'software/website design' about?
If you or your institutions need specific software for virus research or outbreak news collection and verification, we are more than happy to help you with our expertise and skills. We are also good at website designing, if you want to build a professional website like www.flu.org.cn, feel free to contact us at customerservice@flu.org.cn
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